Service Management
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Categories: Functional
Author: Dynamics Software
Dynamics Software Service Management for Microsoft Dynamics™ AX is the solution for manufacturing service and professional service industries. This can be the service of buildings, machines, industrial equipment or facility services. The solution has been developed based on our practical experience. For many years we consulted for medium and larged-sized service businesses in mentioned sectors. We have consequently used this knowledge to develop our horizontal solution based on Microsoft Dynamics™ AX. Based on the requirements of many customer projects a standard software solution for that business function has been created. The benefit for the Microsoft Dynamics™ AX users is that all divisions of a company can utilize the same standardized and intuitive user interface and have access to the same database.
What is part of Service Management for Microsoft Dynamics™ AX”?
* Service contracts and Service Level Management
* Service objects and sub objects
* Service request registration (service call) and follow up
* Service tasks
* Resource and item allocation
* Purchase, (graphical) planning and preparation
* Execution and registration
* Evaluation and call closing
* Cost allocation and invoicing
* Service Prognoses
* Statistics
Built for AX 4 |
Built for AX 3 |