Mobile Field Service
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Categories: Functional
Author: Dynamics Software
Dynamics Software distinguishes 2 major possibilities for mobile field service:
* Online only solutions. These solutions use the internet to access the service management application and require connection to do data entry. There are 2 alternatives:
1. Access to the back office via the Enterprise Portal for Service Management. Service engineers report their hours and used materials when they are online. This solution can also be used as a customer self service tool for logging service incidents/calls and monitoring the progress of the service call. The client (pc, laptop or PDA) does not require an application to be installed, a standard internet browser like Microsoft Internet Explorer is sufficient. We use the standard Microsoft Dynamics™ AX portal tools to access the service management module.
2. Presenting the back office to the service engineer via a Virtual Private Network, Microsoft Windows Terminal Server or Citrix. Service engineers can report their hours and used materials through a simple form
* Online & Offline solutions. These solutions use communication methods like GPRS or UMTS and operate both online as well as offline if there is no connection. Typically processing service process transactions will be done via PDA’s, laptops, ‘ruggedized’ if required. These solutions offer mostly more functionality compared to the portal solution. The clients require an application and database installed in order to have access to data without being online. Synchronization will take place as soon as there is connection. On average these solutions are more expensive than online only solutions.
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