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Tool
Computer Telephone Integration
 Home Page Categories: Functional
Author: Dynamics Software
In cooperation with some customers Dynamics Software realised an interface between
Microsoft DynamicsTM AX and a telephone communication switchboard. The telephone communication switchboard system will route inbound calls to the correct salesteam and/or serviceteam employees and based on the telephone index table, the specific customer information (customer name, sales order or service order information) from Microsoft DynamicsTM AX will automatically pop up on their computer screen. The telephone switchboard will notify employees that an incoming phone call is waiting. Employees can select a specific waiting call from the waiting line.
Built for AX 4 |
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